1 Can I custom label the laptop power bank?
Yes, simply send us your design with correct format, we can also design package or label for you.

2 How Soon can I get samples after payment?
For most of the time, we can send them the day when we get your payment as we usually have stock.

3 What’s your warranty? When does it start?
All of our products have one-year limited warranty, start with the shipping date.

4 How shall I proceed with the returns?
please contact our sales representative for a RMA form, we’ll proceed accordingly.

5 What Will You Do if we got damaged products when arrive?
We will replace new goods at our cost if the power banks are damaged when arrive, no charges on your side, please contact us for images of the damage.

6 How about your lead time, and especially when can i get the goods after i make payment?
Lead Time for mass production is about 20 days.  Ship by air about 10 days and by sea about 30 days.

7 How about the MOQ?
Mostly we don’t have MOQ. Especially for the samples. but pricing would be better if you order in large quantity.