Frequently Asked Questions

Please review this list to see if there is an answer to your question.  In addition, please consult our customer service team if there is confusion, or simply pick up your phone and we can talk our li-ion battery Design Project.

All of our products have one year limited warranty, start from the shipping date.
please contact our sales representative for a RMA form, we’ll proceed accordingly, this was for official big loss on your side.

For most of the time, we will send replacement to you with your next order if you can send us pictures of the defective units. no need to send us defective ones for most of the time.

In case there is abuse of our sincerity, we will ask you to send us back the defective units yearly or quarterly.

In case that you don’t need any more of our products, we will refund in full within 3 days after the arrive of the defective units.

Please send the return goods on your side, and we’ll send the goods along with our next order. And please take notice that we only treat them quarterly or yearly to save the cost of both of us.
We will replace new goods at our cost if the batteries are damaged when arrive, no charges on your side, please contact us for images of damage.
We accept TT / LC/PayPal/ West Union (we use company account only, so the beneficiary name shall start with DNK POWER COMPANY LIMITED) We don’t have private account. just please take care of this.

Keep in mind that all our account Beneficiary is DNK POWER COMPANY LIMITED, in case you send to other account, we will not bear the lose for you.

Lead Time for samples is about 10 days and bulk order around 12-25 days depending on the order quantity and our order on schedule.
Mostly we don’t have MOQ. Especially for the samples. For battery, our MOQ 100.
we charge at cost, which means just like the bulk order prices, no markup
Yes, but Goods shall by ready for inspection 2 working days prior to shipment date. Inspection must be conducted in our China factory
Yes, all of our products are in compliant with CE RoHS FCC and REACH, you can get them from the site or from our sales team.